MANAGED IT SUPPORT
Managed IT support for businesses without an IT team
We run the day-to-day: support for your people, Microsoft 365 or Google Workspace administration, device management, and a security standard applied from the first month. One monthly fee, one agreement, no security in the optional column.
WHAT’S INCLUDED
On every client, without exception
Support for your people
Our service desk handles requests by email or phone between 9 am and 6 pm, Monday to Friday. We acknowledge business-stopping problems within an hour, seriously disruptive ones within two hours, and routine requests within one working day, then work on them until they are fixed. Anything needing deeper knowledge escalates to a senior engineer.
Device management
Every company laptop and desktop is encrypted, patched and monitored, Windows and macOS alike. Patch third-party applications too, because that is where most unpatched risk actually sits. Flag unsupported operating systems and replace them before they become a problem.
Backup
Your Microsoft 365 data is backed up independently of Microsoft, with restores tested on a schedule. Most businesses believe Microsoft does this. It does not. We specify it, set it up, manage it and test the restores, and we deliberately put the account in your name, on your invoice, rather than ours. Your data is not sitting in our vault alongside everybody else's.
Microsoft 365 or Google Workspace
Joiners set up correctly and leavers removed properly the same day. Licences kept tidy so you don't pay for people who left. Permissions, mailboxes, shared drives, and groups kept in a state someone can actually understand.
Monitoring and alerting
Your systems are monitored around the clock, with alerts coming to us rather than to your staff. Monitoring runs continuously; support is during business hours.
The security standard
Sixteen controls, the same for every client, included in the fee. Adopting them is part of the agreement rather than a recommendation we make and you decline.
PRICING
Two levels
CORE
£200 / month, plus £70 per person
Everything above: support, platform administration, devices, monitoring, patching, backup and the sixteen-control security standard.
A fifteen-person business on Core is £1,250 a month, about £15,000 a year, for a managed IT department. The cheapest possible IT hire is £30,000 plus tools, and it doesn't come with a security standard, holiday cover, or a second opinion.
SECURE
£200 / month, plus £95 per person
Core, plus the programme layer:
Security awareness training for every member of staff
Simulated phishing on a schedule
Dark web credential monitoring
Patch assurance, reported against the fourteen-day Cyber Essentials rule, with exceptions named
A review of the third-party apps and AI tools your staff have connected
A written benchmark every quarter - the same assessment we give prospects, re-run on your tenant.
What the fee covers, and what it doesn't
IN THE FEE
Everything we use to run and protect your IT: the monitoring and management platform, endpoint protection, patch management, awareness training, our time. You will never get an itemised bill for a tool.
PAID BY YOU, DIRECT TO MICROSOFT
Your Microsoft 365 licences, held in your own name. We don't resell them or make anything from them, which is worth knowing the next time an IT provider tells you you need an upgrade.
QUOTED SEPARATELY
Project work, a migration, an office move, or fixing what the benchmark found. Priced before it starts, and never added to your monthly fee without a conversation.
Minimum £450 a month for our service, plus your Microsoft licensing. Agreements run for twelve months with ninety days' notice.
Our standard requires Microsoft 365 Business Premium, Windows 11 Pro and independent Microsoft 365 backup, because conditional access, device management, encryption key recovery and recoverable data depend on them. You licence and buy all three directly, in your own name, as you do the rest - and because we make nothing on any of them, you can take that recommendation at face value.
The rates above are for the managed service, on agreements starting now. Project delivery and other arrangements are scoped and priced separately, and clients who signed earlier hold the terms set out in their own agreement.
All prices exclude VAT.
YOUR SIDE OF IT
Three things. Tell us about joiners and leavers before the day rather than after it - a leaver nobody mentions keeps their access, and that is the one failure neither of us can explain away afterwards.
Hold Microsoft 365 Business Premium and Windows 11 Pro, because the standard depends on both. You buy them directly, and we make nothing on either.
Let us manage what you are asking us to support. We do not take responsibility for systems we are not allowed to configure, because we would be promising something we could not deliver.
What we need from you
What this actually changes
Six months in, our clients tend to notice the same things. Nobody is spending Monday morning on password resets. New starters have working accounts on day one, not day three. Nothing is running on an operating system that stopped getting security updates two years ago. Leavers lose access the day they leave, not the month they leave. And when something does break, someone who already knows your setup picks it up.
None of that is dramatic. It is what IT looks like when somebody is actually managing it.
What we don't do:
We are not a break-fix service; we do not sell blocks of hours or attend one-off callouts. We do not support technology we haven’t been allowed to manage to our standard. And we do not take on businesses below £450 a month, because below that we cannot do the job properly and neither of us would enjoy it.