IT Support for Apple Macs
Empowering Mac‑first teams in London & Surrey
Not every IT provider understands the nuances of supporting Apple devices in a business environment.
At FireLight IT Solutions, we have years of experience managing MacBooks, iMacs, iPads and iPhones alongside Windows PCs — helping creative agencies, tech start‑ups and professional firms across London and Surrey get the most from their Macs.
Why Mac‑focused support matters
Apple hardware and macOS behave differently from Windows‑based systems. They require specialised tools for patch management, monitoring and backup, and they’re often deployed in mixed environments alongside Windows and cloud services like Microsoft 365. Without a support partner familiar with this ecosystem, you risk downtime, security gaps and frustrated staff.
We bridge that gap with expertise earned from supporting countless Mac‑first teams. Whether you’re a design studio in Soho, a media company in Shoreditch or a marketing agency in Guildford, we tailor our support to your workflow and software stack.
What we offer
End‑to‑end device management:
Proactive monitoring of Mac performance, automated macOS and third‑party application updates, regular health checks and scheduled maintenance - all delivered remotely to minimise disruption.
Security built for Macs:
Enterprise‑grade anti‑virus and anti‑malware configured specifically for macOS, remote‑wipe capabilities for lost or stolen devices, and best‑practice advice on FileVault encryption and secure authentication.
Network & Wi‑Fi optimisation:
Guidance on network setup to ensure your Macs get the bandwidth they need; firewall configuration and VPN access for remote or hybrid teams; and help with resolving Wi‑Fi dead zones in your office.
Seamless Microsoft 365 integration:
Migration, deployment and ongoing support for Microsoft 365 and other cloud services on Macs, including email, collaboration and backup.
Off‑site backup & disaster recovery:
Secure, compliant backup solutions that safeguard your Mac data in UK datacentres, with rapid restoration when needed.
Cross‑platform expertise:
Support for Mac and Windows devices under one roof, ensuring your team has consistent help no matter what hardware they choose.
Local insight, remote service
Although we operate predominantly through remote monitoring and support tools, we’re deeply rooted in the south‑east. Our familiarity with London and Surrey’s business landscape means we understand your challenges, whether it’s complying with GDPR, balancing hybrid working across boroughs, or integrating Macs into a regulated environment.