MANAGED IT SUPPORT
Managed IT support for businesses without an IT team
We run the day-to-day: support for your people, Microsoft 365 or Google Workspace administration, device management, and a security standard applied from the first month. One monthly fee, one agreement, no security in the optional column.
WHAT’S INCLUDED
On every client, without exception
Support for your people
Our service desk handles requests by email or phone between 9 am and 6 pm, Monday to Friday. We acknowledge business-stopping problems within an hour, seriously disruptive ones within two hours, and routine requests within one working day, then work on them until they are fixed. Anything needing deeper knowledge escalates to a senior engineer.
Device management
Every company laptop and desktop is encrypted, patched and monitored, Windows and macOS alike. Patch third-party applications too, because that is where most unpatched risk actually sits. Flag unsupported operating systems and replace them before they become a problem.
Backup
Your Microsoft 365 data is backed up independently of Microsoft, with restores tested on a schedule. Most businesses believe Microsoft does this. It does not. We specify it, set it up, manage it and test the restores, and we deliberately put the account in your name, on your invoice, rather than ours. Your data is not sitting in our vault alongside everybody else's.
Microsoft 365 or Google Workspace
Joiners set up correctly and leavers removed properly the same day. Licences kept tidy so you don't pay for people who left. Permissions, mailboxes, shared drives, and groups kept in a state someone can actually understand.
Monitoring and alerting
Your systems are monitored around the clock, with alerts coming to us rather than to your staff. Monitoring runs continuously; support is during business hours.
The security standard
Fifteen controls, the same for every client, included in the fee. Adopting them is part of the agreement rather than a recommendation we make and you decline.
PRICING
Two levels
CORE
£200 / month, plus £70 per person
Everything above — support, platform administration, devices, monitoring, patching, backup and the fifteen-control security standard.
A fifteen-person business on Core is £1,250 a month about £15,000 a year for a managed IT department. The cheapest possible IT hire is £30,000 plus tools, and does not come with a security standard, holiday cover or a second opinion.
SECURE
£200 / month, plus £95 per person
Core, plus the programme layer:
Conditional access policies
Managed device enrolment and compliance
Security awareness training for every member of staff
Simulated phishing on a schedule
Dark web credential monitoring
Vulnerability scanning with a remediation cycle
A review of the third-party apps and AI tools your staff have connected
A written review of your security position every quarter
Secure requires Microsoft 365 Business Premium because several controls depend on it. You licence that directly from Microsoft, as you do the rest. We will tell you exactly what you need and what it costs before you decide anything.
“We chose FireLight IT as they came highly recommended. As a small, fast moving company working from several remote locations we needed a service that was knowledgable and responsive. We got that - and more.
When you are working on a project, or a transaction, the last thing you want is for IT to get in the way. IT should be an enabler, not a barrier. Whenever we had a problem, they were there to solve it, solve it fast, and solve it in a way that set us up better prepared for the future.
Magna is an entrepreneurial business and we much prefer working with like minded people. We really enjoy working with Damian. The IT journey we took was from a bunch of individuals all working separately to a connected group working across the country, all accessing the same data real time and wherever we were in the world. It is the way all businesses need to operate to function in today’s global market.
I would have no hesitation in recommending them. It is a company that knows all about IT so you don’t have to.
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“We have been working with FireLight for just over a year now and I can honestly say “They have been a godsend”. Nothing seems to be too much for them and we always receive a positive welcome and response, no matter what the issue or situation is. I would highly recommend FireLight to anyone, if you are looking for a personal, positive, professional service. I can’t praise them enough.
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